Returns

Before returning any equipment, part, or material, the Buyer must obtain a Return Material Authorization number - RMA - from Dhyan Network’s Support Center via email. RMA numbers will be issued if the hardware is under warranty, and once the return of the specific product is authorized by a Support Engineer. The engineer will verify the hardware remotely and ensure maximum diagnostic information is collected to provide appropriate problem analysis. Once the RMA number is issued by the Support Engineer, the buyer is responsible for safely packaging the Ohli hardware in original boxes and preparing it for shipment. The RMA number must be clearly marked on the returned package and shipping documents.